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Company Policies

Privacy Policy

Naturalife Solution Sdn Bhd
Privacy Policy

Policy & guidelines for customers and resellers who registered themselves and given their personal details.

Naturalife Solution Sdn Bhd Privacy Policy has been developed as an extension of our commitment to combine quality products and services with integrity in dealing with users. The Policy is designed to assist you in understanding of how we collect, use and protect personal information provided to us.


When you visit our website, we collect two types of information: personal information you actively choose to disclose (“Active Information”) and information not visible to you that arises out of your browsing of our Site (“Passive Information”). Please note that Passive Information is collected on an aggregate and anonymous basis.



Personally Identifiable Information (“PII”) is information that identifies and is reasonably linked to you.

A. Registration

When you register to become an authorized reseller of our products or services, we will collect PII (which may include, but not limited to, names, address, email address, telephone numbers and identification num). This PII is securely stored and may be accessed on our website. You are assigned an identification number and select your own password – both are needed to enter the Site and to access your Contact Information. Please safeguard your password in a secure location as we are not responsible for breaches into the system when access is willingly provided.

B. Ordering

When you place an order for products or services, we collect PII (e.g. name, contact and billing information, credit card, and other transactional information). We use this information to deliver your order, process payment and to communicate the status of your order.

C. Credit and Debit Card Storage

Credit and debit card information collected at registration of for product orders is used only to process payment for the transaction and generally is not retained on our website. However, you may voluntarily elect to secure store multiple credit cards to be used for product orders.

D. Surveys and Promotions

Occasionally, you may voluntarily provide PII to complete surveys and questionnaires or to participate in user pools. We use this information to improve our products and services and to ensure that we’re providing accurate disclosures. We may also use your PII to provide you newsletters and other marketing information that coincide with your preferences. You may customize your marketing preferences or let us know if you do not wish to receive any promotional materials.

Active Information You Choose to Provide

In order to gain use of the website (become a “user”), we require you to disclose the following information: Name, Address and Phone Number.

We use secure socket layer (SSL) encryption to protect the transmission of the information you submit to us when you use our secure online forms. The information you provide to us is stored securely.



Broadly speaking, persons we employ directly, or as contractors or agents at our direction, use Active Information for purposes of administering our core business functions, such as the fulfillment of orders or services, the furnishing of customer care and support, and supplying the availability of other products or services we think might be of interest to our users.

We use Passive Information to gather information about our users and to enhance our Site to make it easier, faster, and user friendly. Additionally, cookies help us better to understand the usage pattern of the people that visit our website, which helps us improve our services. Passive information may result in your viewing of advertising based on your user habits.

We reserve the right to use Active and Passive Information to prevent, detect and investigate fraud, security breaches, or any other potentially prohibited or illegal activity.

We may use Active Information or Passive Information provided to contact you about various changes to our website, new services, features or products we offer. If at any time you do not wish to receive such information, you may “opt-out” of doing so by adjusting your email settings in the back office of the website.



We secure your personal information submitted by you using reasonable efforts to prevent unauthorized access or disclosure, or accidental loss of Active and Passive Information. Individuals posting on this website and other communication to our office via email or standard mail may not be secure unless we advise you that security measures are in place prior to your submission of information. Therefore, if you choose to communicate with us through these means, you are assuming the risk of doing so and we respectfully request that you do not send or post sensitive information through these means.


Protecting Your Information

We acknowledge your trust and are committed to take reasonable steps to protect PII provided from loss, misuse and unauthorized access. We employ physical, electronic, and managerial processes to safeguard and secure your information.

It is your responsibility to safeguard the password you use to access our Site and to promptly advise us if you ever suspect that your password has been compromised. We strongly encourage you to change your password regularly to prevent unauthorized access. Because your identification number and password are specific to you, your acknowledge sole responsibility for any and all use of our website conducted with your identification and password.


Changes To This Policy

Any updates or changes to the terms of this Privacy Policy will be posted on our website and the date of the newest version posted below. Please check back frequently, especially before you submit any PII at our Site, to see if this Privacy Statement has changed. By using our website, you acknowledge acceptance of this Privacy Statement in effect at the time of use.

Your use of our site means that you accept the practices set forth in this policy. Your continued use indicates your agreement to the changes.

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